Privacy Policy
How we protect and handle your personal information
1. Introduction
Local Shopping Portal ("Platform", "we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce marketplace platform.
This policy complies with:
- Information Technology Act, 2000 (IT Act)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- General Data Protection Regulation (GDPR) principles
- Other applicable Indian laws and regulations
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
For Customers:
- Full name and contact details
- Email address and phone number
- Delivery address and location coordinates
- Payment information (processed securely)
- Order history and preferences
For Sellers:
- Business name and registration details
- Owner/representative information
- Business address and contact details
- Bank account details for payments
- Business licenses and certifications
2.2 Location Information
- GPS Coordinates: For local shop discovery and delivery
- IP Address: For security and fraud prevention
- Device Location: With your explicit consent
3. How We Use Your Information
3.1 Platform Services
- Account Management: Creating and maintaining user accounts
- Order Processing: Facilitating purchases and payments
- Local Discovery: Connecting customers with nearby sellers
- Delivery Coordination: Managing local delivery services
- Customer Support: Providing assistance and resolving issues
4. Data Security
Encryption
Data encrypted in transit and at rest
Access Controls
Limited access to personal information
Regular Audits
Security assessments and updates
5. Your Rights and Choices
5.1 Access and Control
- View your personal data
- Update inaccurate information
- Delete your account and data
- Export your information
5.2 Communication Preferences
- Unsubscribe from marketing
- Control notifications
- Manage location services
- Control cookie settings
6. Location Services
6.1 Location Collection
We collect location data to:
- Show you nearby local shops
- Calculate accurate delivery distances
- Optimize delivery routes
- Provide better local shopping experience
7. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Order Data | 7 years | Tax compliance |
| Location Data | Until disabled | Local services |
| Communication Records | 3 years | Support purposes |
8. Contact Information
For privacy-related questions and concerns:
Privacy Officer
privacy@localshoppingportal.com
Phone
+91-XXXXXXXXXX
Address
Your Business Address